Operator and Regulatory Status
Lady Luckmore is operated by Grace Media (Gibraltar) Limited, a company registered in Gibraltar under company number 120628. Its registered office is at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA.
The operator is licensed and regulated by the Gambling Commission to provide remote gambling services in Great Britain. The relevant Gambling Commission account number is 57869. The current remote operating licence number is 057869-R-334655-009 and covers remote casino, bingo, gambling software and specified betting activities.
The operator must comply with the Gambling Act 2005, the Gambling Commission Licence Conditions and Codes of Practice, applicable anti-money laundering legislation and other binding regulatory requirements. Licence details and the current status of authorised activities can be checked in the Gambling Commission Public Register.
Territory and Age Restrictions
The Gambling Commission licence authorises the provision of remote gambling services to customers in Great Britain, comprising England, Scotland and Wales. Availability may be restricted in other jurisdictions according to local legislation and the operator’s terms.
Lady Luckmore is strictly for persons aged 18 or over. Registration, deposits and gambling by minors are prohibited. The operator may request documentary or electronic evidence of age and identity before permitting gambling or processing a withdrawal.
Identity Verification and KYC
Customer due diligence is conducted to verify that account holders are eligible to gamble and that accounts are not being used for fraud, financial crime or other unlawful purposes. Depending on the circumstances, customers may be required to provide:
- Proof of identity, such as a passport or driving licence
- Proof of residential address
- Confirmation of the ownership of a payment method
- Information about occupation, income or gambling activity
- Evidence establishing the source of funds or source of wealth
Verification may be repeated when account information changes, activity presents an elevated risk or further checks are required by law. Failure to provide satisfactory information may result in payment restrictions, account suspension or account closure, subject to the operator’s legal obligations.
Anti-Money Laundering Controls
Grace Media (Gibraltar) Limited applies risk-based anti-money laundering and counter-terrorist financing controls in accordance with applicable legislation, including the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017.
Controls include customer risk assessment, transaction monitoring, sanctions and politically exposed person screening, payment method verification and investigation of unusual account activity. Where legally required, relevant information may be reported to the competent authorities. The operator may be prohibited from informing a customer that such a report or investigation has taken place.
Protection of Personal Data
Personal data is processed in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable privacy requirements. Information may be collected for account administration, identity verification, payment processing, fraud prevention, responsible gambling monitoring, regulatory compliance and customer support.
Appropriate technical and organisational safeguards are used to protect personal data against unauthorised access, alteration, disclosure, accidental loss and unlawful processing. Access is limited to authorised personnel and service providers that require the information for legitimate operational or legal purposes.
Customers may exercise applicable data protection rights, including requesting access to personal data, correction of inaccurate information, restriction of processing or deletion where no overriding legal retention obligation applies.
Fair and Responsible Gambling
Lady Luckmore operates under the Gambling Commission’s licensing objectives, which require gambling to remain fair and open, prevent gambling from being associated with crime and protect children and vulnerable persons from harm.
Responsible gambling measures may include deposit controls, time reminders, account history, cooling-off options and self-exclusion. Customer activity may be reviewed for indicators of gambling-related harm, with proportionate restrictions or direct interaction applied where necessary.
Customers can use GAMSTOP to self-exclude from participating online gambling operators in Great Britain. Independent information and support are also available from GambleAware. Gambling should never be treated as a source of income, and customers should only gamble with money they can afford to lose.
Complaints and Dispute Resolution
A customer who wishes to dispute a transaction, account decision or service issue should first submit a complaint through Lady Luckmore’s official customer support process. The complaint should include the account details, a clear description of the issue and any relevant documents or transaction records.
The operator will review the complaint under its published complaints procedure and provide a final response where the matter cannot be resolved informally. If the dispute remains unresolved after eight weeks, or the customer receives a final response and remains dissatisfied, the matter may be referred to eCOGRA, the operator’s approved independent alternative dispute resolution provider.
The Gambling Commission does not normally determine individual contractual or transactional disputes. It may, however, receive information concerning potential regulatory breaches. Using an alternative dispute resolution procedure does not remove any statutory rights that cannot lawfully be excluded.
Licence Verification
Customers should verify that they are accessing a domain listed against Grace Media (Gibraltar) Limited in the Gambling Commission Public Register. A website using the Lady Luckmore name is not necessarily authorised merely because it displays the brand, operator details or a licence number. The register provides the authoritative record of the operator’s current licence status and approved domains.