Our Approach to Responsible Gambling
Lady Luckmore Casino treats gambling as paid entertainment, not as a way to earn money or solve financial difficulties. Games involve risk, outcomes cannot be predicted, and losses are possible regardless of previous results.
We are committed to protecting customers in the United Kingdom and reducing gambling-related harm. Our responsible gambling measures include age verification, financial limits, account controls, self-exclusion, customer monitoring and access to independent support.
Age Restriction and Identity Verification
You must be at least 18 years old to register, deposit or gamble at Lady Luckmore Casino. We verify the age and identity of customers in accordance with applicable UK gambling, anti-money laundering and customer protection requirements.
An account may be restricted or suspended while verification is completed. Customers must not allow anyone under 18 to access their account, payment methods or devices used for gambling.
Protecting Children and Young People
- Keep your login details and payment information private.
- Log out after every session on a shared device.
- Do not save passwords on devices accessible to children.
- Use parental control software and age restrictions where appropriate.
- Never permit another person to gamble through your account.
Keeping Gambling Within Your Means
Decide in advance how much money and time you can comfortably spend. Only gamble with disposable income after essential costs such as housing, food, utilities, credit commitments and savings have been covered.
- Set a firm spending limit before playing.
- Choose a time limit and take regular breaks.
- Check your account and transaction history.
- Do not chase losses or increase stakes to recover money.
- Never borrow money or use essential household funds to gamble.
- Avoid gambling when upset, stressed, tired or under the influence of alcohol or drugs.
Credit cards must not be used to fund gambling. Customers should only use permitted payment methods held in their own name.
Account Controls
Lady Luckmore Casino provides responsible gambling controls that customers can use to manage their activity. These include deposit limits, time-based controls, account history, temporary breaks and self-exclusion.
Deposit Limits
A deposit limit restricts the total amount that can be paid into an account during the selected period. Customers should choose an amount based on what they can afford to lose. A request to reduce a limit should take effect promptly. Any request to increase or remove a limit may be subject to a cooling-off period and additional checks.
Time-Out
A time-out temporarily prevents access to gambling for a chosen period. It can be useful when gambling is becoming difficult to manage or when a customer simply wants a break. Gambling access remains unavailable until the selected period ends.
Account and Transaction Information
Reviewing deposits, withdrawals, stakes, wins, losses and time spent playing can provide a clearer picture of gambling behaviour. Customers should check this information regularly and reconsider their limits if spending or playing time is increasing.
Signs of Gambling-Related Harm
Gambling may be causing harm if one or more of the following applies:
- You spend more money or time gambling than intended.
- You try to recover losses by continuing to play.
- You hide gambling activity from family or friends.
- You borrow money, miss payments or sell possessions to gamble.
- Gambling affects your work, education, relationships or health.
- You feel anxious, irritable or distressed when unable to gamble.
- You need to increase stakes to maintain the same level of excitement.
- You have tried to stop but have been unable to do so.
If these signs are familiar, stop gambling and seek support. Help is also available to family members and friends affected by another person’s gambling.
Customer Monitoring and Interaction
Lady Luckmore Casino monitors account activity for indicators of possible harm. These may include rapid increases in spending, extended sessions, repeated deposits, chasing losses, late-night play, changes in betting patterns and unsuccessful attempts to control gambling.
Where a risk is identified, we may contact the customer, recommend or apply account controls, request information, restrict gambling activity, decline further deposits or suspend the account. These measures are intended to reduce harm and meet applicable regulatory obligations.
Self-Exclusion
Self-exclusion is intended for customers who need to stop gambling rather than temporarily reduce their activity. You may request self-exclusion from Lady Luckmore Casino by contacting Customer Support. Once applied, the account will be closed to gambling for the agreed period, and attempts to reopen it or create another account may be blocked.
During self-exclusion, reasonable steps will be taken to prevent gambling and stop direct gambling marketing. Any withdrawal of an available balance remains subject to identity, security and regulatory checks. Self-exclusion cannot normally be cancelled before the selected period has ended.
GAMSTOP
Customers in Great Britain can register free of charge with GAMSTOP. This national scheme restricts access to online gambling businesses licensed in Great Britain for the period selected by the customer.
For stronger protection, combine self-exclusion with gambling-blocking software, payment blocks offered by banks, removal of gambling applications and restrictions on gambling advertising.
Independent Help and Support
Free and confidential support is available from organisations independent of Lady Luckmore Casino:
- GambleAware provides information, self-assessment tools and access to local support services.
- GamCare offers practical advice and support for people affected by gambling.
- NHS gambling support provides health guidance and information about treatment services.
- GAMSTOP provides free national online self-exclusion.
- Gamban supplies software designed to block access to gambling websites and applications.
If gambling is causing severe distress or you feel at risk of harming yourself, call Samaritans free on 116 123, contact NHS 111, or call 999 in an immediate emergency.
Marketing Preferences
Customers can withdraw consent to gambling marketing through their account communication settings or by contacting Customer Support. Marketing preferences are separate from essential service and security messages. Customers who self-exclude will be removed from direct gambling marketing as soon as reasonably practicable.
Your Responsibility
Responsible gambling tools support informed decisions but do not remove the financial risks of gambling. Customers must provide accurate account information, keep access details secure, follow agreed limits and contact Lady Luckmore Casino promptly if gambling becomes difficult to control.
Lady Luckmore Casino may take protective action even where a customer has not requested it. This can include additional interaction, enhanced checks, account restrictions or closure when continued gambling presents an unacceptable risk of harm.