Acceptance of These Terms
These Terms and Conditions govern the use of Lady Luckmore Casino, the creation and operation of player accounts, real-money gambling, promotions, payments and related services. By registering an account, depositing funds or placing a wager, you confirm that you have read and accepted these Terms.
These Terms should be read together with the Privacy Policy, Cookie Policy, Responsible Gambling Policy and the specific rules displayed for each game or promotion. If you do not accept them, you must not register, deposit or gamble.
Operator and Licensing
Lady Luckmore Casino is operated by Grace Media (Gibraltar) Limited, company number 120628, with its registered office at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA.
Grace Media (Gibraltar) Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 57869. Its active remote permissions include casino, bingo and gambling software activities. The operator is also licensed by the Gibraltar Government and regulated by the Gibraltar Gambling Commissioner under RGL number 125.
Regulatory information can be checked through the Gambling Commission Public Register.
Eligibility to Open an Account
You may register and use Lady Luckmore Casino only if all the following conditions are met:
- You are at least 18 years old.
- You are legally permitted to gamble in the jurisdiction where you are located.
- You are physically present in a territory accepted by Lady Luckmore Casino when gambling.
- You are registering for yourself and not on behalf of another person.
- You are not subject to self-exclusion, account restrictions or any legal prohibition on gambling.
- The personal and payment information you provide is complete, accurate and current.
Lady Luckmore Casino may refuse a registration where accepting the player would breach licensing requirements, sanctions rules, safer gambling obligations or applicable law.
Account Registration
Only one player account is permitted per person unless the operator expressly confirms otherwise. Accounts are personal and may not be sold, transferred, shared or used by another individual.
You must provide your legal name, date of birth, residential address, contact details and any other information reasonably required during registration. You must promptly update your details if they change.
You are responsible for protecting your username, password and registered devices. Any suspected unauthorised access must be reported to customer support without delay. Lady Luckmore Casino may temporarily restrict the account while the matter is investigated.
Age and Identity Verification
Lady Luckmore Casino must verify a customer’s age and identity before permitting gambling. Additional checks may be required to confirm address, payment ownership, source of funds or source of wealth.
Documents that may be requested include:
- A valid passport, driving licence or other accepted photographic identification.
- A recent bank statement, utility bill or official proof of address.
- Evidence that a payment method belongs to the account holder.
- Bank statements, payslips, tax records or other evidence explaining the source of funds.
The account may be restricted while necessary checks are completed. Providing false, altered, stolen or misleading documents may result in account closure, cancellation of affected transactions and referral to the relevant authorities.
Deposits and Player Funds
Deposits must be made using a payment method registered in the account holder’s name. Third-party payments, cash equivalents from an unidentified source and prohibited payment instruments are not accepted. Credit cards cannot be used for gambling in Great Britain.
The available methods, minimum and maximum transaction values, fees and processing information are displayed in the cashier. These details may vary according to the payment provider and verification status.
Deposited money is intended for genuine gambling activity. Lady Luckmore Casino must not be used as a bank, payment-transfer service or method of concealing the origin of funds.
Information about the level of protection applied to customer funds in the event of insolvency will be presented before a player deposits, as required by Gambling Commission rules.
Placing Wagers
A wager is accepted only when it has been recorded by the gaming system and confirmed in the player’s account. A request that has not been confirmed does not create a valid wager.
Players are responsible for checking the stake, game, paytable and applicable rules before confirming play. Sufficient cleared funds must be available to cover every wager. Gambling on credit is not permitted.
Game outcomes are determined according to the rules and technical systems applicable to each game. Where there is a conflict between an on-screen animation and the result recorded by the game server, the verified server record will normally determine the outcome, subject to applicable consumer law and the right to raise a complaint.
Bonuses and Promotions
Each promotion is governed by its own clearly displayed terms. These may specify eligibility, qualifying deposits, permitted games, wagering requirements, expiry periods, maximum stakes and withdrawal conditions.
Before accepting a promotion, players should review:
- The minimum qualifying deposit or stake.
- The wagering requirement and its calculation.
- Eligible and excluded games.
- Any maximum bonus stake or conversion limit.
- The promotion’s expiry conditions.
Promotional rules will be applied fairly and transparently. A player’s deposited funds will not be confiscated solely because of an accidental breach of a bonus condition. Lady Luckmore Casino may withhold a promotional benefit where there is evidence of duplicate accounts, collusion, fraud, deliberate bonus abuse or manipulation.
Withdrawals
Players may request the withdrawal of cleared funds through the cashier. Where reasonably possible, withdrawals will be returned to the payment method used to deposit. An alternative verified method may be required where the original method cannot receive payments.
A withdrawal may be subject to identity, payment ownership, anti-money laundering and source-of-funds checks. Requests will not be delayed unnecessarily, and verification requirements will not be used as an artificial barrier to accessing legitimate funds.
Processing periods depend on the selected method, banking networks and any checks required by law. Lady Luckmore Casino may deduct only those fees that were clearly disclosed before the transaction.
Players may cancel a pending withdrawal only where that option is expressly available. No player will be pressured or encouraged to reverse a withdrawal and continue gambling.
Prohibited Activity
You must not use Lady Luckmore Casino for:
- Fraud, money laundering, terrorist financing or other criminal activity.
- Collusion, cheating, automated play or manipulation of games or systems.
- Using another person’s identity, account or payment method.
- Opening duplicate accounts to obtain promotions or evade restrictions.
- Exploiting technical faults, incorrect odds, payment errors or software defects.
- Attempting to bypass deposit limits, self-exclusion or safer gambling controls.
- Threatening, abusive or unlawful conduct towards staff or other users.
Reasonable evidence will be considered before adverse action is taken. Where prohibited activity is established, Lady Luckmore Casino may restrict or close the account, cancel affected wagers, withhold unlawfully obtained funds and report the matter to regulators or law enforcement agencies.
Account Suspension and Closure
You may request account closure through the available account or customer support options. Closing an ordinary account is different from self-exclusion. If gambling is causing concern, you should use the self-exclusion procedure instead.
Lady Luckmore Casino may suspend or close an account where required for verification, legal compliance, safer gambling intervention, security or investigation of suspected prohibited activity. The player will receive an explanation unless disclosure is prohibited by law or could prejudice an investigation.
Legitimate cleared funds will be returned after required checks and permitted deductions have been completed. Self-excluded accounts will be closed and remaining withdrawable balances returned in accordance with regulatory requirements.
Responsible Gambling
Lady Luckmore Casino provides tools designed to help players control their gambling, including deposit limits, time-outs, account history and self-exclusion. Limits and restrictions take effect according to the conditions explained when the tool is selected.
Customers who choose self-exclusion must not attempt to reopen an account or register with altered details. Marketing communications will be stopped as soon as reasonably practicable in accordance with regulatory requirements.
Residents of the United Kingdom can register with GAMSTOP for free multi-operator online self-exclusion. Confidential advice is also available from GamCare.
Anti-Money Laundering Requirements
Lady Luckmore Casino applies controls required by the Gambling Act 2005, the Proceeds of Crime Act 2002, the Terrorism Act 2000 and applicable anti-money laundering regulations.
Transactions and account activity may be monitored to identify fraud, money laundering, sanctions exposure or unusual behaviour. The operator may request further evidence, suspend transactions or submit a report to an appropriate authority. Where the law prohibits disclosure, the player may not be informed that a report has been made.
Technical Faults and Incorrect Transactions
If a technical fault, obvious pricing error, duplicated payment or incorrect settlement occurs, Lady Luckmore Casino may correct the affected account to the position that would have applied without the error. The operator will not rely on this provision to remove legitimate winnings merely because a commercial loss occurred.
Players must report known faults and must not knowingly exploit them. Disputed game records may be reviewed using system logs, transaction records and information supplied by the relevant game provider.
Data Protection
Personal data is processed in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and the Lady Luckmore Casino Privacy Policy.
Information may be used for account administration, verification, payment processing, fraud prevention, safer gambling, legal compliance and customer support. Data may be shared with regulators, payment providers, verification services, game suppliers and law enforcement bodies where there is a lawful basis.
Intellectual Property
Lady Luckmore Casino content, branding, software, graphics, game materials and databases are protected by intellectual property law and belong to the operator or its licensors. They may be used only for personal, non-commercial access to the services.
You must not copy, modify, distribute, reverse engineer, scrape or commercially exploit protected material without prior written permission.
Liability and Consumer Rights
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation or death or personal injury caused by negligence. Nothing limits rights available under the Consumer Rights Act 2015 or other mandatory consumer legislation.
Lady Luckmore Casino is not responsible for losses caused solely by a player’s device, internet connection, failure to protect login details or unlawful use of the account. Any limitation of liability will apply only where it is fair, transparent and permitted by law.
Gambling involves the risk of losing money. Previous results do not guarantee future outcomes, and no game should be treated as a source of income.
Complaints and Dispute Resolution
A complaint should first be submitted to Lady Luckmore Casino customer support with the account details, disputed transaction, relevant dates and requested resolution. The complaint will be reviewed under the operator’s published complaints procedure.
If a gambling transaction dispute is not resolved internally within eight weeks, or a final response is issued earlier, the player may refer the matter to the approved Alternative Dispute Resolution provider identified in that response. The ADR service is independent of Lady Luckmore Casino.
The Gambling Commission does not determine individual payment or gambling disputes, but information about regulatory concerns can be submitted through the Gambling Commission complaints guidance.
Changes to These Terms
Lady Luckmore Casino may amend these Terms to reflect legal, regulatory, security or operational changes. Material changes will be communicated in a clear manner before they take effect where required.
Changes will not be applied retrospectively to remove rights already acquired or winnings legitimately obtained. If you do not accept a material change, you may stop using the services and request closure of your account.
Governing Law
These Terms are governed by the law applicable to the player’s contract and place of residence. Customers in England and Wales may bring proceedings in the courts of England and Wales. Customers in Scotland or Northern Ireland retain the right to use the courts available in their place of residence where mandatory consumer law permits.
No provision in these Terms removes any statutory protection or right that cannot legally be waived.